Terms & Conditions for Partners

INKLY GmbH Last updated: January 2026

1. General

1.1 Who we are

Hello! We are INKLY – your platform for creative forms of self-expression. Within these terms we refer to ourselves as INKLY, we, us or our.

Legally represented by: INKLY GmbH Im Aegler 3i, 8153 Rümlang, Switzerland E-mail: info@inkly.ch

These terms apply to all partnerships with INKLY – whether you act as an individual (e.g. tattoo artist, piercer, stylist) or as a studio/collective.

1.2 Who you are

You are a creative service provider, self-employed or working in a studio, who wishes to be bookable via INKLY (hereinafter the "Partner", "you" or "your"). This also includes your employees and contractors acting within the scope of your business.

1.3 Who your customers are

A customer is a person who books a service from you via the INKLY platform – be it a tattoo, piercing, styling or another creative treatment.

2. Our Services

2.1 What we offer

INKLY is a digital intermediary platform – not an agency, not an employer. We help you to:

• ✅ Become visible: a profile with portfolio, prices and availability
• ✅ Receive bookings: via website, app and social widgets
• ✅ Manage your business: via INKLY Connect (digital appointment book & customer CRM)
• ✅ Grow – through reviews, referrals and, where applicable, campaigns

2.2 Our roles – a clear delineation

Area	Responsibility
Provision of the SaaS platform	INKLY GmbH
Performance of the service	You – solely responsible for quality, hygiene, information and consent
Contract with the customer	You – directly with the customer (INKLY is not a contracting party!)
Payment processing for deposits	INKLY via Stripe Connect – as a technical intermediary, not as the payee

➡️ INKLY is not liable for medical complications, allergic reactions or dissatisfied customers after treatment – unless INKLY acted with intent or gross negligence.

3. The Platform & INKLY Connect

3.1 Access & licence

We grant you a non-exclusive, revocable, non-transferable licence to use:

• the INKLY platform (www.inkly.ch + apps),
• INKLY Connect (the digital management tool),
• where applicable, your individual partner page (e.g. inkly.ch/[YourName]).

You retain full control over your content at all times – however:

• 🔹 INKLY reserves the right to moderate partner pages to ensure quality & compliance.
• 🔹 As administrator we are entitled to access INKLY Connect technically at any time (e.g. for support, security updates).

3.2 Your obligations regarding profile & content

You undertake to ensure that all content you provide ("Partner Content") meets the following criteria:

• ✅ Accurate & up to date: prices, opening hours, treatment descriptions
• ✅ Ethical & respectful: no discriminatory, violence-glorifying or unlawful motifs
• ✅ Copyright-compliant: photos only with the consent of the persons depicted
• ✅ Transparent: clear labelling of models ("model photos") and, where applicable, age notices (e.g. "piercings only from age 18")

⚠️ For tattoos/piercings:

• You are solely responsible for providing oral and written information (risks, aftercare, contraindications).
• Where applicable you must obtain declarations of consent (e.g. for minors, from legal guardians) – INKLY may provide templates but assumes no liability for their content or completeness.

4. SaaS Subscription & Fees

4.1 SaaS subscription

Use of the INKLY platform is subject to a fee and is based on a monthly or annual subscription. The prices and feature scope of the various plans (e.g. "Starter", "Pro", "Studio+") are listed in detail on our website.

4.2 Payment processing

Subscription fees fall due in accordance with the billing cycle you have chosen. In the event of late payment we reserve the right to temporarily suspend access to the Pro features or to the entire account.

5. Reviews & Visibility

5.1 How your profile is ranked

Your placement in search depends on:

• ⭐ Average rating (min. 4.0 = "Top Creative" badge)
• 📅 Availability (regular calendar upkeep = higher ranking)
• 🚫 Cancellation rate (<5% recommended)
• 📸 Quality of the portfolio
• 📍 Location proximity to the person searching

➡️ No payment for better ranking – fairness matters to us.

5.2 Handling reviews

Customers can leave a review after treatment – you receive a notification. You may respond – but:

• ❌ No insults, justifications or advertising
• ✅ Polite, factual, solution-oriented

For defamatory or unlawful reviews: report them to info@inkly.ch – we will review and, if necessary, remove them.

➡️ You agree not to export reviews after the end of the contract – they remain on INKLY.

6. Data Protection & GDPR/FADP

6.1 Who is the controller, and when?

Processing purpose	Data controller
Provision of the SaaS platform	INKLY GmbH
Performance of the treatment (consultation, aftercare, consent)	You
Customer communication via INKLY Connect	You (INKLY = processor)

➡️ Details: see our Data Processing Agreement (DPA).

6.2 Special sensitivity for tattoos/piercings

The following data is considered particularly worthy of protection (Art. 9 GDPR / Art. 3 lit. c FADP):

• Body location (e.g. face, neck, hands)
• Motif symbolism (e.g. religious signs, cultural symbols)
• Health questions (diabetes, pregnancy, epilepsy, etc.)

✅ You may only collect this data with explicit, documented consent – we are happy to support you with GDPR-compliant consent forms.

7. Term & Termination

Term: in accordance with the subscription you have chosen (monthly or annual). Immediate termination by INKLY is possible in the event of:

• repeated misuse of the platform,
• unlawful conduct (hate, discrimination),
• endangerment of customers (inadequate hygiene, malpractice),
• infringement of intellectual property rights.

➡️ After termination:

• your profile is deactivated,
• you can export customer data from INKLY Connect (except reviews),
• outstanding payments are settled within 5 business days.

8. Liability & Final Provisions

Maximum liability: 12 times the monthly fee (last financial year). No liability for indirect damages (e.g. lost profit during a platform outage). Applicable law: Swiss law. Place of jurisdiction: Zurich, Switzerland. Changes: we will inform you 15 days before they take effect – absent objection, this constitutes acceptance.

❓ Questions? Our partner support is happy to help: 📧 info@inkly.ch 📞 +41 77 807 33 31 (Mon–Fri, 9am–5pm) 📘 inkly.ch/partner-hilfe

✨ Thank you for choosing INKLY – your platform for respect, creativity and genuine connections.

— The INKLY GmbH team